Job Expired

Business Systems Analyst II

Job Overview

  • Experience Level Middle
  • Total Years Experience 0-5
Become part of a transformational journey with innovative talent and leading-edge technologies that drives amazing experience for our Customers.

Join our team
The Customer Service Excellence Technology Operations vision is to make life easier for millions of customers – and our call center team members. We build smart, and scalable call center solutions that power the TELUS call centers and our 12,000 team members globally by working with the latest technologies & talented team members to deliver on our vision.
Here’s the impact you’ll make and what we’ll accomplish together
As a Business Systems Analyst, you will be providing operational technical support to various stakeholder groups within TELUS, implementing new experiences for our customers while driving value for our business through improvements within our e.Service product suite[SG1] consisting of Outbound, SMS, Chat and Kana email. You will also work closely with our Product Owners and our stakeholders to identify new innovative solutions that optimize existing functionality and drive operational efficiencies.
Collectively, the passion and energy we have will enable us to transform highly complex technologies into great experiences for our team members, internal and external customers.
Here’s how
As a Business Systems Analyst, you will:
  • Demonstrate passion to learn quickly and adapt to new technologies.
  • Approach design problems with a user-centered design methodology.
  • Discover and analyze business requirements being the advocate for the customer while also understanding existing technology capabilities.
  • Develop application architecture design for high complexity projects, with emphasis on technical architecture and implement solutions.
  • Participate in the review of detailed design specifications, test plans and user documentation for functional and technical completeness and accuracy.
  • Bring creativity, strong logic skills, and the ability to work in a dynamic, challenging, and consultative environment



You’re the missing piece of the puzzle
You have:
  • A reputation as a self-starter who is willing to operate nimbly to drive execution/to meet deliverables, and experience working remotely
  • Strong analytical, creative thinking, and decision-making skills
  • Superior conceptual, analytical, and problem-solving skills with the ability to strategize and interpret business objectives
  • Knowledge of telecommunications and contact centre technologies, services or products.
  • Familiarity / certification with agile methodology (Scrum Alliance).
  • A curious mind, thinking outside the box to drive continuous improvement.
  • Experience with e.Services products: SMS, CHAT, Callbacks and Outbound Dialer.
  • Strong communication skills – and the ability to distill complex topics into concise and easy to understand summaries.
  • Confidence in handling conflict and difficult conversations.
  • The understanding required to quickly learn new technology and applications.
  • Previous experience with Genesys/Genesys Cloud applications.
  • Database script development leveraging your SQL experience.

APPLY: Job Description – Business Systems Analyst II (TEC11822-21) (

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About StellarBiz

StellarBiz is the cord that connects skilled workers in Africa to companies across the world, bridging the labour gap strongly needed in developed countries, to the wide labour supply available in Africa.

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