Job Expired

2LS Support Engineer – Entry Level

Job Overview

  • Experience Level Entry
  • Total Years Experience 0-5

NI Network Infrastructure

About Nokia:

We create the technology to connect the world. Only Nokia offers a comprehensive portfolio of network equipment, software, services and licensing opportunities across the globe. With our commitment to innovation, driven by the award-winning Nokia Bell Labs, we are a leader in the development and deployment of 5G networks.

Our communications service provider customers support more than 6.4 billion subscriptions with our radio networks, and our enterprise customers have deployed over 1,300 industrial networks worldwide. Adhering to the highest ethical standards, we transform how people live, work and communicate. A truly global company, we are 166 nationalities working in more than 118 countries.

Come create the technology to connect the world.


The Nokia ION Services Organization is seeking highly motivated individuals to join the Global IP Network Management Level 2 Support Team in supporting Nokia’s industry leading network management platform 5620 Service Aware Manager and Network Services Platform (NSP).


  • Provide Remote Technical Support (RTS) for 5620 SAM, 5650 CPAM, 5670 RAM, Network Services Platform and associated network elements.
  • Interface, develop and maintain strong relationships with external and internal remotely to troubleshoot/answer questions. This will involve accessing the remote sites, reviewing log files, coordinating the duplicating or testing of the issue, gathering traces, logs, files, translations, etc., for critical support, and so on. There will be occasions when this work will have to be performed during the customer site’s maintenance window during their maintenance window time zone.
  • Assist with debugging complex product installations, resolves complicated product problems by applying both established procedures and creative alternatives.
  • Interface, develop and maintain strong relationships with regional TEC (Technical Expertise Centers), Solution Teams and Product Business Units.
  • Ensure external and internal customer trouble tickets tracked are continuously updated and maintained per the Nokia processes.
  • Prepare reports on problems encountered and methods of resolution applied ensuring overall system integrity and reliability.

Minimum Qualifications:

  • Bachelor’s Degree/College Diploma, within past year or future grad within 6 months in Computer/Software/Electrical Engineering, Information Technology, Computer Science, or equivalent experience.

Preferred Qualifications – TECHNICAL:

  • Data Centre experience including HP Servers, Citrix, Network protocols and IETF Standards.
  • Knowledge Open Stack, Cloud Stack and VMWare.
  • Proficient with Linux operating systems – CentOS – RHEL.
  • Knowledge of IP/MPLS, routing and switching techniques.
  • Knowledge of wireless protocols and architecture (3G/4G/LTE/SC).
  • Ability to write scripts at a Unix/Linux level (bash, python).
  • Strong hands-on experience in troubleshooting software or network problems.


  • Has a “can do” attitude to persist in face of complex work to produce positive results.
  • Excellent English verbal and written communication skills.
  • Must have outstanding time management skills, be able to handle multiple issues at the same time, and be able to prioritize those issues, so that we meet customer expectations.
  • Strong Interpersonal and organizational skills.
  • Ability to articulate technical issues and solutions to internal and external customers.
  • Self-motivated with proven record as a self-starter
  • Very Adaptable with ability to learn new technologies, products, processes, quickly and without formal training.

What’s in it for you?

  • 1 on 1 mentorship with an experienced Engineer/ Professional.
  • Competitive salary and benefits such as on-site gym.
  • If you are relocating from a college or university that is outside of Ottawa, we will provide you with a relocation bonus.
  • Work balance and inclusive company culture.

Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, we promote employment equity and encourage women, aboriginal persons, persons with a disability or members of a visible minority group to apply.

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